As soon as you make your reservation, we will send you a confirmation email that includes all the information you need to cancel or change it or address any other issues that may arise.

As early as you have your travel plans, no reservation is too early. You must reserve by telephone or WhatsApp if your pick-up is within 24 hours. 

We offer discounts for early bookings and special occasions. Visit our social networks and website for current promotions.

We’ll send you a confirmation email with all the information you need about your arrival and pick-up. The email also includes our contact phone number and other helpful information.

No, you reserve a private ride.

After going through Customs, exit the terminal’s secure area and look for our representative. You will easily find him with the Shuttle2Cancun logo. He will take you to your vehicle.

In Mexico, it’s customary to tip service personnel. You can tip your driver according to your preference

The limit depends on the type of service provided:

Private – 7 medium suitcases maximum

Luxury – 5 medium suitcases maximum

Group – 16 medium suitcases maximum

Don’t worry. We track your flight and will wait 120 minutes after arrival for international flights and 90 minutes for domestic flights. If something unexpected happens and you need more time, contact our service center by telephone or WhatsApp.